Version 1.0 | Effective: May 2026
Please read these terms carefully before using our website. By accessing or using this website, you confirm that you accept these terms and agree to be bound by them. If you do not agree, please do not use this website.
1. Who we are
1.1 This website is operated by Sparkline Advisory Ltd, company number 17164009, registered in England and Wales. Our registered office is at Piccadilly Business Centre, Unit C, Aldow Enterprise Park, Blackett Street, Manchester, M12 6AE.
1.2 If you have any questions about these terms or about this website, please contact us at [email protected].
1.3 These Website Terms of Use govern your access to and use of this website. They are separate from, and do not replace, our Terms and Conditions of Business, which govern consultancy and service engagements.
2. Using this website
2.1 You may use this website for lawful purposes only and in a manner consistent with these terms. You are responsible for ensuring that anyone who accesses this website through your device or connection also complies with these terms.
2.2 You must not:
(a) use this website in any way that is unlawful, fraudulent, or harmful, or in connection with any unlawful, fraudulent, or harmful purpose;
(b) use this website to transmit unsolicited commercial communications, malware, or any material that is offensive, defamatory, or otherwise objectionable;
(c) attempt to gain unauthorised access to any part of the website, its servers, or any systems connected to it;
(d) interfere with or disrupt the integrity or performance of the website or its content;
(e) scrape, copy, or harvest content from this website by automated means without our prior written consent;
(f) reproduce, republish, or distribute any content from this website in breach of our Copyright Notice.
2.3 We reserve the right to restrict or terminate access to this website for any user who breaches these terms.
3. Intellectual property
3.1 All content on this website, including text, articles, frameworks, training materials, downloadable resources, images, logos, and design elements, is the intellectual property of Sparkline Advisory Ltd or is used with the permission of the relevant owner.
3.2 Your use of this website does not grant you any rights in our intellectual property. The permitted uses of our content are set out in our Copyright Notice, which forms part of these terms.
3.3 Where content is made available for free download, such as resources, guides, or templates, the download is provided under a personal, non-commercial, non-transferable licence. You may use the content for your own internal purposes but may not redistribute, resell, or incorporate it into other products or training without our prior written consent.
4. Free resources and website content
4.1 We make a range of resources, articles, frameworks, and other content available on this website free of charge. This content is provided for informational purposes only.
4.2 While we take care to ensure the accuracy of our content, we do not guarantee that it is complete, current, or free from error. Content on this website, including blog posts, articles, and resources, reflects our views and knowledge at the time of publication and should not be relied upon as professional advice.
4.3 You should seek independent professional advice before acting on any information contained on this website, particularly in relation to legal, regulatory, data protection, or compliance matters.
5. Digital products and purchases
5.1 We sell digital products through this website, including online courses, training materials, downloadable resources, and templates. Purchases are processed by Stripe, a third-party payment provider.
5.2 When you make a purchase, you will receive a licence to use the digital product for the purposes set out at the time of sale. Unless otherwise stated, this is a personal, non-transferable, non-commercial licence. You do not acquire ownership of any intellectual property in the product.
5.3 Prices are displayed on the relevant product pages and are inclusive of any applicable taxes unless otherwise stated. We reserve the right to change prices at any time; changes will not affect purchases already completed.
5.4 On completion of a purchase you will receive a confirmation by email. If you do not receive a confirmation within one hour of payment, please contact us at [email protected].
6. Consumer cancellation rights and digital content
| Important – digital content and your cancellation rights If you are purchasing as a consumer (that is, as a private individual acting outside the course of business), the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you a 14-day right to cancel your purchase. However, for digital content, this right is lost once download or streaming has begun, provided you have been informed of this and have given your explicit consent. The checkout process for our digital products includes a confirmation step that explains this. By ticking the relevant box at checkout and completing your purchase, you agree that delivery of digital content may begin immediately and you acknowledge that you lose your 14-day right to cancel once access or download has commenced. |
6.1 If you are purchasing as a business (that is, in the course of your trade, business, craft, or profession), the Consumer Contracts Regulations 2013 do not apply to your purchase.
6.2 If you are a consumer and have not yet downloaded or accessed the digital content, you may cancel your order within 14 days of purchase by contacting us at [email protected]. We will process a full refund within 14 days of your cancellation.
6.3 Where delivery of digital content has commenced with your consent and you have acknowledged the loss of your cancellation right at checkout, no refund will be due on cancellation grounds.
7. Refund policy
7.1 Subject to clause 6 above, our refund policy for digital products is as follows:
| Consumer purchasers (private individuals) You have a 14-day right to cancel and receive a full refund, provided you have not already downloaded or commenced access to the digital content. Once download or access has begun and the cancellation right has been waived at checkout, refunds are not available except where the product is faulty or not as described. |
| Business purchasers (organisations and professionals) The Consumer Contracts Regulations do not apply. Refunds are not available for digital products once purchased, except where the product is materially faulty, fails to download successfully, or is not as described. If you experience a technical issue with accessing a product you have purchased, please contact us and we will resolve it promptly. |
7.2 If you believe a product is faulty or not as described, please contact us at [email protected] within 14 days of purchase with details of the issue. We will investigate and, where appropriate, offer a replacement, a corrected version, or a refund.
7.3 Nothing in this policy affects your statutory rights as a consumer under the Consumer Rights Act 2015 or other applicable legislation.
8. Newsletter
8.1 We offer a free newsletter to which you can subscribe via our website. Subscription is voluntary and requires your active consent. Our newsletter is delivered via MailerLite.
8.2 You can unsubscribe at any time by clicking the unsubscribe link in any newsletter email or by contacting us directly. Details of how we handle your data in connection with the newsletter are set out in our Privacy Notice.
9. Links to other websites
9.1 This website contains links to external websites operated by third parties. These links are provided for information and convenience only. We do not control, endorse, or accept responsibility for the content of any third-party website.
9.2 Linking to a third-party website does not imply any endorsement of that website, its operator, or its content. We recommend reviewing the terms and privacy policies of any external site you visit.
10. Website availability and technical issues
10.1 We aim to keep this website available at all times but we do not guarantee uninterrupted access. The website may be temporarily unavailable due to maintenance, updates, hosting issues, or circumstances beyond our control.
10.2 We are not liable for any loss or inconvenience caused by unavailability of the website or by any technical issues, errors, or interruptions.
10.3 If you experience a persistent technical issue that prevents you from accessing a product you have purchased, please contact us and we will assist you.
11. Disclaimer and liability
11.1 This website and its content are provided on an ‘as is’ and ‘as available’ basis. We make no warranties, express or implied, as to the completeness, accuracy, reliability, or fitness for any particular purpose of the content on this website.
11.2 To the fullest extent permitted by law, we exclude all liability for any loss or damage arising from your use of, or reliance on, content on this website, whether direct, indirect, or consequential.
11.3 Nothing in these terms excludes or limits our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation; or
(c) any liability that cannot be lawfully excluded or limited.
11.4 If you are a consumer, these terms do not affect your statutory rights, including rights under the Consumer Rights Act 2015.
12. Privacy and cookies
12.1 Our Privacy Notice explains how we collect and use personal data in connection with this website, including data submitted through contact forms and newsletter signup. Our Cookie Policy explains how we use cookies and how you can manage your preferences.
12.2 By using this website you confirm that you have read and understood our Privacy Notice and Cookie Policy.
13. Changes to these terms
13.1 We may update these terms from time to time to reflect changes in our website, our practices, or applicable law. The version number and effective date at the top of this page indicate the current version.
13.2 Your continued use of this website after any changes to these terms constitutes your acceptance of the updated terms. We recommend checking this page periodically.
14. Governing law
14.1 These terms are governed by the law of England and Wales. Any dispute arising from your use of this website shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
14.2 If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in the courts of your country of residence.