What resilient systems understand, and why firefighting is a warning sign
If you look beyond knowledge work, one thing becomes clear very quickly: well-designed systems do not aim to run at […]
End the Firefighting
Wellbeing is not a nice-to-have. It is a system indicator.
When conversations turn to wellbeing, they often drift into the personal. Resilience. Self-care. Better boundaries. While these matter, they can
Extra capacity is not inefficiency. It is risk management.
When organisations talk about risk, they usually focus on the visible and technical. Cyber security. Compliance. Financial controls. System resilience.
The hidden cost of constant firefighting
One of the reasons firefighting persists is that its true cost is hard to see. On the surface, work still
Firefighting feels normal. That’s the problem.
In many organisations, especially in professional services and higher education, firefighting is not an exception. It is the default mode