Martha Horler

Key Achievements

  • Built a staff intranet at Futureworks using SharePoint, as well as building apps in Power Apps to support a variety of functions across the business
  • Wrote a TEF submission that moved Futureworks from a Bronze to a Silver award
  • Developed a Student Records System from scratch to capture all relevant operating and reporting data for students at Futureworks, added modules for Finance, Alumni, Enquiries, Admissions and HESA returns
  • Wrote the Data Strategy for Futureworks, and developed this work into an external presentation and articles
  • Coordinated the implementation of a CRM system including its phasing into business-as-usual processes

Sector Engagement

  • Deputy Treasurer and AP representative for the Student Records Office Conference committee (SROC)
  • Awarded Fellowship of the Association of University Administrators (AUA) for contributing to the professional development of myself and others in the University
  • Contributor to external blogs and websites such as WonkHE, SROC, AUA and Capita
  • Presented at several AUA and SROC events on data visualisation, data fluency and business intelligence
  • Participated in a panel on Innovation in Higher Education at WonkFest
  • Attended AUA, SROC, WonkFest, THELive conferences, served on committees for SROC and the AUA Professional Development Group, previously a member of the ucisa CISG committee
  • Acted as mentor to AUA members through the AUA mentorship scheme, helping people with their careers

Employment History

Head of Registry Services & Business Intelligence, Futureworks, (2018 – Present)

Responsible for all data returns, statutory compliance projects, data protection and systems development for an independent HE provider. Responsible for all data related projects in the organisation including:

  • Working with external organisations such as the Office for Students, HESA, HEFCW, SLC and UCAS to provide data, or create data services for the organisation
  • Created data reporting functions to support the organisation using Power BI and SharePoint
  • Development and implementation of admissions, enquiries, tuition fees, alumni, and student records systems and processes
  • Compiled internal reports on a range of subjects including Access & Participation, student retention and performance against internal and external targets

Client and Programme Manager, Manchester Metropolitan University, (2017 – 2018)

Developed relationships with external clients (regionally, nationally, and internationally) to increase the number and value of productive relationships with businesses and public-sector organisations, in relation to degree apprenticeships. Designed and developed, with programme leaders and other academic colleagues, joined-up
fit-for-purpose apprenticeship programmes that met external degree apprenticeship standards.

Senior Data Management Officer, Manchester Metropolitan University, (2016 – 2017)

Worked on several projects to improve data quality, data management and business processes:

  • Developed curriculum management processes to help achieve CMA compliance
  • Led a project to develop a system for managing exceptional factors processes
  • Designed and led a series of staff development courses on Excel
  • Ran an audit of university-wide reporting requirements
  • Led a project to develop a system for managing course creation processes

Enrolment and Induction Manager, Manchester Metropolitan University, (2015)

Responsible for organising processes and events related to enrolment and induction across all Faculties at the Manchester Metropolitan University. Set up and managed the enrolment helpline, taking calls from students across the University and helping them with their enrolment issues. Monitored enrolment data and managed related issues.

Attendance Monitoring Officer (Technology), Manchester Metropolitan University, (2014 – 2016)

Primarily responsible for the operation of the University’s attendance monitoring system and working with the supplier to ensure its performance. This involved working with colleagues in the faculties on the processes involved, training staff on how to use the systems, and managing the data flows. 

Programmes Officer, Manchester Metropolitan University, (2009 – 2014)

Managing a team of staff in the Programmes Office, including recruitment and induction, supervision of staff, conducting PDR reviews and organising the work of the team.  Ensuring student records are up to date and in line with university regulations. Updating information on the student records system (QLS) and dealing with enquiries.

Placement Administrator, Manchester University, (2008 – 2009)

Placement Administrator, Manchester Metropolitan University, (2005 – 2008)

Senior Admissions Assistant (Technical Support), Manchester Metropolitan University, (2007)

Temporary secondment to the Central Admissions Department, responsible for direct applications.

Clerical Assistant, Manchester Metropolitan University, (2003 and 2005)

Systems Programmer, LloydsTSB Bank, Wythenshawe, (2000 – 2001)

Placement year job for degree course. Designing, developing, and testing interactive telephone applications.

Education & Qualifications

PGDip Business Intelligence Systems and Data Mining Distinction (2018), De Montfort University

Level 3 Diploma in First Line Management (2014)

Level 5 Award in Leadership (2013)

Level 3 Certificate in First Line Management (2013)

Level 3 Award in First Line Management (2011)

Level 2 Introductory Certificate in Team Leading (2007)

Institute of Leadership and Management – through Manchester Metropolitan University

Certificate in Business Studies (2011), Open University

Certificate in Humanities (2004), Open University

European Computer Driving Licence, (2003)

BSc (Hons) Computing: 2:2, (2002)

Manchester Metropolitan University

GCE A Levels: Economics, Maths, Chemistry, General Studies, (1998)

GCSEs: 9 (Grades A-C) including Maths and English, (1996)

Dame Alice Harpur School, Bedford

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