Employment History

Data and Compliance Manager, Futureworks (Mar 2018 – Present)

I moved back to a data role in 2018, but this time in a small, private institution. I am responsible for the preparation and submission of all data returns, including HESA, OfS, and CMA. I ensure compliance with contractual and legal obligations, and produce management reports. I maintain the completeness and accuracy of student records, using a range of data governance tools.

Client and Programme Manager, Manchester Metropolitan University (Aug 2017 – Mar 2018)

In 2017, I took on a challenging role in the apprenticeship unit at MMU, one that was a bridging role between academics and administrative staff. I was responsible for the operational running of the Digital and Technology Solutions degree apprenticeship course, which meant working with over 250 apprentices, 100 employers, and a full team of academic staff. I managed the communications for the programme, arranged timetables, led on quality processes, completed an application for BCS accreditation, and worked with employers to improve the programme.

Senior Data Management Officer, Manchester Metropolitan University (Feb 2016 – Aug 2017)

When I role came up in the data team, I jumped at the chance to spend time working with data full time. In this role, I was responsible for data quality processes and data management across student and curriculum data. This involved a number of projects: developing a data model for curriculum management processes to help achieve Competition and Markets Authority (CMA) compliance; leading a project to develop a system for managing exceptional factors processes; designing a series of staff development courses on Excel; and leading a project to develop a system for managing course creation processes. I also spent a lot of time working on data quality for a number of datasets, including student and curriculum data

Attendance Monitoring Officer (Technology), Manchester Metropolitan University (Nov 2014 – Feb 2016)

After many years working in a Faculty, in 2014 I moved into a central role in Registry Services. I was primarily responsible for the operation of the University’s attendance monitoring system and working with the supplier to ensure its performance, but also undertook some extra projects. I worked with some large datasets on attendance to produce statistics for senior managers, and was able to put into practise some of the techniques I learnt on my postgraduate business intelligence course. This job highlighted to me how much I love working with data.

Enrolment and Induction Manager, Manchester Metropolitan University (May 2015 – Oct 2015)

As a temporary secondment, I was asked to take on the role of Enrolment and Induction Manager, responsible for organising processes and events related to enrolment and induction across all Faculties at the Manchester Metropolitan University. I set up and managed the enrolment helpline, taking calls from students across the University and helping them with their enrolment issues.

Programmes Officer, Manchester Metropolitan University (Jul 2009 – Oct 2014)

In my first role as a line manager, I had a team of five people in a Programmes Office, providing support to students and academics on a range of administrative issues. The routine duties include committee servicing, student records maintenance, exam board administration, assessment moderation, and enrolment. As an extra project, I took over the administration of the electives process for the Faculty, and introduced a new website for students. I also implemented a strategy to reduce the amount of paper used in the department, including the conversion of exam boards from paper-based to electronic. To build on my cross-University working skills, I worked on a central project to build a CRM system for the University, which involved analysing the process of enquiry handling, designing a system, testing the system, and then introducing it to the Faculties.

Placement Administrator, The University of Manchester (May 2008 – Jun 2009)

After working in a role that was about 60% placements, I decided to move to one that was more focused on this area. I was based in the Faculty of Life Sciences and was responsible for liaising with companies to offer jobs to students, advertising them and helping students with their applications. I arranged visits to workplaces by academics; and initiated a project to digitise company information and placement feedback to allow students to research companies online, enabling them to engage more with the scheme. I was able to use my Access skills again to build a CRM database to track company information, current student activity and historical data.

Placement Administrator, Manchester Metropolitan University (Jun 2005 – May 2008)

For nearly three years, I ran the placement scheme for the Department of Engineering and Technology, helping students find placement jobs. I created a new CRM database for managing company contacts as well as student information; Re-branded the placement scheme and wrote new promotional materials for distribution to employers and students. I learnt how to give individual and group advice on job hunting techniques and interviews, as well as one to one guidance on CVs and covering letters. Over the course of the three years, I was able to increase the number of students who went out on placement.

Senior Admissions Assistant (Technical Support), Manchester Metropolitan University (Feb 2007 – Aug 2007)

I undertook a temporary secondment to the Central Admissions Department, responsible for the input of direct applications to the system, fee assessments, decision processing and helping staff understand how the admissions procedures worked. Liaised closely with UCAS and GTTR to process applications and decisions.

Clerical Assistant, Manchester Metropolitan University (Jan 2005 – Jun 2005)

After spending a year doing temporary work in Bedford, I moved back to Manchester and worked as a clerical assistant again, processing of applications, student record maintenance, dealing with student enquiries, and exam results administration. Developed a database to record student attendance in lectures and tutorials and then trained academic members of staff in how to use it.

Clerical Assistant, Manchester Metropolitan University (Jan 2003 – Dec 2003)

In my first post-degree role, I was responsible for processing applications to the Engineering and Technology department, answering queries about courses and maintained student records. I created and maintained Access databases for admissions, course structures, student letters and placements and trained staff in the use of these databases in the department.

Systems Programmer, LloydsTSB (Jul 2000 – Jun 2001)

Worked for one year as a placement student at LloydsTSB in their Phone Banking department – designing, developing and testing interactive telephone applications on the phone banking systems using PeriPro software. I developed a system that allowed customers to check their bank balance from an assigned phone number.


Formal Qualifications

Postgraduate Diploma in Business Intelligence Systems and Data Mining: Distinction, De Montfort University (2014 – 2017)

ILM Diploma in First Line Management (2014)

ILM Award in Leadership (2013)

Certificate in Business Studies, Open University (2011)

Certificate in Humanities, Open University (2004)

European Computer Driving License (2003)

BSc (Hons) Computing: 2.2, Manchester Metropolitan University (1998 – 2002)

Nine GCSE’s (Including Maths and English), four A Levels (including General Studies), Dame Alice Harpur School

Online Certificates

Excel for Business Specialisation, Coursera & Macquarie University (2018) (Certificate)

Python for Everybody Specialisation, Coursera & University of Michigan (2017) (Certificate)

Sector Activities

Association of University Administrators (AUA)

Member since 2013, and in 2014 I was awarded Fellowship.

Attended five annual conferences and four regional conferences. Presented sessions at two annual conferences:

  • Data Dashboards – Driving Change or Driving Us Insane? (April 2016)
  • Data Fluency (April 2017)

Advocate for Manchester Metropolitan University (2017 – 2018), coordinating the activities of the branch team, and representing the University at regional meetings.

Universities and Colleges Information Systems Association (UCISA)

Member of the planning committee for the Corporate Information Systems Group (CISG), helping to plan a number of events for members. Also attended conferences including CISG Learner Analytics, CISG-PCMG annual conference, and the UCAS-HESA-SLC seminar.